The Questions We Hear Before the Phone Even Rings
Across the Twin Cities, homeowners and business owners tend to ask us the same handful of questions before they book a job. These are the questions we hear most at Destiny Plumbing Inc., and we have answered them here so you know what to expect. And if your question is not covered below, you can always call us at (651) 427-1918 and talk it through with a real person.
What areas does Destiny Plumbing serve?
We are based in Hugo, MN, and we cover a wide stretch of the Minneapolis-St. Paul metro. That includes St. Paul, Minneapolis, Woodbury, North Oaks, Minnetonka, Edina, Maple Grove, Afton and Forest Lake, along with the surrounding communities. If you are not sure whether your address falls inside our service area, the quickest way to check is to call. We have been a locally owned, family-operated company here since 2000, so we know the region well.
Are your plumbers licensed and insured?
Yes. Destiny Plumbing is fully licensed and insured, which protects both you and our team on every job. Our lead technician brings more than 20 years of Master Plumber experience to the work, so you are getting seasoned hands on the pipes. The reality is that plumbing done wrong can cost far more than the original repair, and proper credentials are your first line of defense against that.
What warranty do you offer on your work?
Every service we perform is backed by a one-year warranty, and we put our workmanship guarantees in writing. That means you are not relying on a verbal promise. We also stand behind a satisfaction guarantee, because we want you to be genuinely happy with the outcome. If something is not right within that window, we want to hear about it and make it right.
Do you match competitor prices?
On occasion, yes. We can look at a written, valid competitor estimate and consider matching it. A price match is not guaranteed; it depends on the specifics of the job and the estimate you bring us. Bring the written quote with you when you call, and we will let you know honestly whether we can work with it.
What are your business hours?
We are open Monday through Friday, from 7:00am to 5:00pm. We are closed on Saturday and Sunday. The good news is that our weekday schedule gives us plenty of room to handle both scheduled work and urgent repairs during business hours. The best way to lock in a time is to call us at (651) 427-1918 and get on the books.
What should I do in a plumbing emergency?
First, if it is safe to do so, shut off your main water valve to stop the flow and limit damage. Then call us right away so we can respond quickly. Here is the important exception: if you smell gas, do not touch valves or switches. Leave the building and call your gas utility or 911 first, and then reach out to us once you are safe.
Do you work on both tank and tankless water heaters?
We do. Our team installs and repairs traditional tank water heaters as well as tankless units. Tankless systems can save space and deliver hot water on demand, while tank models are often the simpler swap for an existing setup. If you are weighing one against the other, call and we will walk you through what fits your home or business best.
How do I know if I need drain cleaning or hydro jetting?
It usually comes down to how stubborn the blockage is. Standard drain cleaning handles most routine clogs and slow drains. But when buildup is heavy, greasy or has hardened inside the line, hydro jetting uses high-pressure water to clear the pipe more thoroughly. That is where we come in, because we can inspect the situation and recommend the right method rather than guessing. We also handle sewer line cleaning and repair when the problem runs deeper.
Can you help with hard water problems?
Yes. Hard water is common across the metro, and it can leave scale on fixtures, spot your glassware and shorten the life of appliances. We install water softeners and water filtration systems to address it at the source. The good news is that the right system can improve both your water quality and the longevity of your plumbing. Call us to talk about which option suits your household.
Do you handle commercial plumbing?
We do both residential and commercial work. That includes multi-housing properties, restaurants and commercial kitchens, where reliable plumbing is part of keeping the doors open. Our licensed and insured team understands that downtime costs a business money, so we work to get things running again. Whether you manage a building or run a kitchen, give us a call and we will discuss your needs.
Talk to a Real Person Today
Those are the Plumbing FAQs we field most often, but every property is a little different. If you have a question we did not cover, or you are ready to schedule, call Destiny Plumbing Inc. at (651) 427-1918 and speak with someone who can help. Call the Parrot for Plumbing Done Right.